Shipping terms

At Boxeep, we're committed to making sure your shopping experience is smooth and enjoyable. Please read the following shipping terms to understand our delivery policy:

1. Delivery Service

We will do our best to arrange delivery according to your order requirements and address. All orders will be processed and shipped after payment is confirmed.
We will deliver to the address you provide. Please ensure the address provided is accurate to avoid delivery delays.

2. Delivery time

Delivery times may vary by region. Generally speaking, domestic orders usually arrive within 3 to 7 working days after confirmation. International orders may take longer to arrive, depending on destination and shipping method.
Order processing and delivery times are clearly displayed when shopping and depend on the product and destination.

3. Delivery charges

Delivery charges will vary based on order total, destination and delivery method selected. You can view relevant fee information on the checkout page or order confirmation page.

4. Track your order

Once your order ships, you will receive a confirmation email with tracking information. You can track the delivery of your order using the tracking number provided.

5. Transportation loss or delay

In rare cases, shipments may be lost or delayed due to the shipping company. If these problems occur with your order, please contact our customer service team in time and we will assist in solving the problem.

6. Delivery confirmation

When you receive the goods, please be sure to check that the packaging is intact and there is no damage. If you have any questions, please confirm with the courier before signing for it, and contact us at any time so that we can handle it in time.

7. Rejection or return

If you reject or need to return an item for any reason, please be sure to contact us within 30 days of receipt. Returns are subject to our returns policy.
Please note that these shipping terms may vary depending on specific circumstances. When purchasing, please read and understand our shipping policies and terms carefully.

If you have any questions or need assistance, please feel free to contact our customer service team.

Thank you for choosing Boxeep!