Return or exchange

Return terms
Return conditions: If you are not satisfied with the purchased goods or find quality problems, we support returning the goods within 30 days after receiving the goods.
Return Requirements: Items must be in unused, undamaged and unexcessively damaged condition and complete with original packaging.
Return process: Please contact our customer service team (see the "Contact Us" page for details) to submit a return request, and we will provide you with further guidance and assistance.
Return precautions
Refund Processing: Once the returned item is received and confirmed to be eligible for return, we will arrange a refund within 7 working days of receipt of the item.
Refund Method: Refunds will be made to the payment method you used to originally pay for the item.
Return shipping costs: Return shipping costs will be borne by the customer, unless the returned item has quality issues or was shipped in error.

Exchange terms
Exchange conditions: If you need to change the size, color or because the product has quality problems, we support requesting an exchange within 15 days after receiving the product.
Exchange Requirements: Exchange items must be in the same good condition as when purchased and must be accompanied by complete original packaging.
Exchange process: Please contact our customer service team (see the "Contact Us" page for details) to submit an exchange application, and we will provide you with detailed exchange instructions.
Notes on exchange
Exchange freight: The freight incurred for exchange will be borne by the customer, unless the exchanged product has quality problems or is caused by the wrong goods being shipped.
Product inspection: We will inspect the exchange product after receiving it to ensure that the product is in good condition before issuing new products.

Notes on special circumstances
For personalized products or special promotion products, there may be cases where returns or exchanges cannot be made, so please confirm carefully before purchasing.
If you have any questions, please feel free to contact our customer service team and we will be happy to answer your questions.

Thank you for choosing Boxeep. We value our customers' shopping experience and rights and hope to provide you with pleasant and convenient return and exchange services.