Below are details about our payment and inquiry terms.
1. Payment options
Boxeep accepts the following payment methods:
1.1 Credit card payment: You can pay with most common credit cards (such as Visa, MasterCard, American Express, etc.). We use secure payment processing partners to protect your credit card information.
1.2 Electronic Payments: You can also make payments using electronic payment options such as PayPal. These options provide additional payment flexibility and security.
2. Order inquiry
2.1 Check order status: You can log in to your Boxeep account and access the "Order History" page to check the status and details of your order.
2.2 Contact Customer Support: If you have any questions about your order or require further assistance, please feel free to contact our customer support team. We will do our best to provide you with relevant information and support.
3. Payment security
Boxeep takes payment security very seriously. We use SSL encryption technology to protect your payment information and adhere to the highest standards of payment industry security.
4. Order confirmation
Once you complete payment, you will receive an email with order confirmation. This confirmation includes order details such as product, quantity, price and delivery address.
5. Prices and exchange rates
All prices on Boxeep are displayed in US dollars by default. Please note that currency exchange rates may vary for international transactions. Therefore, the final payment amount may be affected by currency conversion rates.
6. Refund Policy
If a refund is required, please refer to our Returns Policy for details. Refunds will be made to the original method of payment and are usually processed within one to two business days, but may vary depending on your payment provider.
7. Payment issues
If you encounter any problems making a payment or querying your order, or have any concerns about the payment and query terms, we encourage you to contact our customer support team at any time. We're willing to assist and answer your questions to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Boxeep!